Frequently Asked Questions -Return

RETURN

    Can I do an exchange if the sizing/fitting don’t fit me?

    We do not exchange but we accept return. You may return your item and credit voucher will be refunded for your next purchase. You may use it to purchased your preferred item.

    We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). You will be issued a credit voucher equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees to return your order. If any, will not be refunded.

    *Purchase of intimated, accessories: jewelry are final and cannot be returned.

    What is your return policy?
    • Return must be done within 7 working days upon receiving your order.
    • Returns are provided for all items (except intimates, accessories and bag).
    • Item in sales category is strictly not allowed to return or exchange.
    • Promotion items (E.g. Early Bird promotion/Rebate) is allowed to return. A gift card equivalent to the discounted purchase price of the promotion item(s) returned will be issued. Items which have sizes may request exchange to suitable size. All shipping fee will borne by customer.
    • New in items only allowed to return. Same value of gift card will be issued once received return parcel.
    • Must complete and enclose the return form with your returned items.
    • Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
    • Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
    • We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
    • Refund would only be done as gift card, strictly no cash refund is allowed.
    • Gift card can use in multiple times, balance can be use in next purchase and must be redeemed within 90 days from the date of issued.
    • You are responsible for the shipping cost and custom duty of returned item.
    • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.


Please fill up the form for Returns

https://docs.google.com/forms/d/1KqHuWX-iKBaC6if-Yj-Y58KkNHXRiCI8mBvfqysTK6c/prefill

How to apply for exchange and return : 
1. You may liaise with customer service (012-7093611) to apply for exchange and return.
2. You can only return your parcel to our showroom once the application is approved.
3. Please return your purchase to the following address:

Joyce Couture Sdn Bhd
12A, 1, Jalan PJU 5/11,
Dataran Sunway,
47810 Petaling Jaya,
Selangor.