Frequently Asked Questions - Order

Can I amend my order?

We will try our best to assist you if you would like to amend your order before it’s processed/mailed out. However, it couldn’t be done if your order has already processed / mailed.  

Can I combine my new order with my other order?

No. In order to process your order at the soonest possible and to prevent any mishandling of order, combine order is strictly not allowed

An item is missing from my order, what should I do?

We are sorry to send you an incomplete order. Please contact us at care@joycecouture.com and we will get back to you as soon as possible.

I have received a defective / incorrect item, what should I do?

We apologize if we had sent you a defective /incorrect item. Please drop an email at care@joycecouture.com with a snapshot of the defective area/s or incorrect item within 7 working days. We will do an exchange to you and free door to door pickup service will be provided if the item acknowledged to be defective.

If a replacement is no longer available, gift card with the equivalent purchase price of the item will be refunded.

Why is my order cancelled?

All orders would be automatically cancelled if the payment details are not directed to us within the 24 hours.

If your order was cancelled due to no payment notification done in time limit, refund would only be done as store credit, no cash refund is allowed.

Why didn’t I receive any notification mail after placing an order?

Please check your spam/junk mail or “Promotion” folder for Gmail user. Email us at care@joycecouture.com if you need further help.

Do I need to have an account to start purchasing?

Yes, register an account with us will save the troubles for your future purchase as your billing and shipping details will be saved under your account so you won’t need to key in all again at your next purchase.